Have a question?
Check the list below to see if we have your answer. If you don’t see your question, send us a note at email@example.com and we’ll get right back to you!
Where are Floyd products manufactured?
Floyd products are produced in the Great Lakes Region of the US. We have manufacturing partners in Detroit, Akron, and Chicago.
What are you products made from?
Our metal products are built from U.S.-made cold-rolled steel & finished with a protective powder-coat. Our wood products are made from real birch that is sealed with a protective UV cured clear coat.
Where does the name Floyd come from?
The name Floyd harkens back to co-founder Kyle Hoff's family name — Kyle’s great-grandfather, grandfather, and father all share the first name Floyd and were all once steelworkers in Youngstown, Ohio.
Can I use Floyd products outdoors?
We hesitate to recommend leaving your Floyd legs outside permanently. While the steel is powder-coated and corrosion-resistant, prolonged exposure to the elements can cause corrosion and some cosmetic wear & tear on the Floyd products. However, if this information does not faze you, then by all means, leave ‘em outside!
Can you do custom orders?
Sorry, we do not do any custom orders at this time. This includes any custom colors or custom heights for the legs.
I would like to cancel my order, how do I do that?
Once an order is placed, it is generally not possible to cancel or change it in any way. If you wish to cancel your order please e-mail firstname.lastname@example.org immediately and we will do our best to accommodate.
How can I keep up to date with everything Floyd?
We’d love to be friends! You can join our Newsletter and follow us on Instagram, Facebook, Twitter and Pinterest.
Do you have any discount codes?
Discount codes are somewhat of a rarity for us — we believe in the integrity of our products and produce them with high-quality materials that are meant to last a lifetime! Occasionally, we'll have incentives that you can receive by following us :)
Do you have standing height legs?
At this time, we do not have any standing height legs. However, if you truly desire a standing height option, you can use the Utility Set as a desk and make a smaller table with the 16" Floyd Legs to place on top!
I want to purchase just one leg, is that possible?
We do not sell legs individually at this time, our apologies!
Can I put casters on the Floyd Legs?
Yes you can, but only on the Utility Set and the Bench Legs. These sets have threaded holes on the bottom of each leg where you can attach casters to create a rolling desk (or bench!). The holes fit 5/16” - 5/18” (7.9 mm - 7.1 mm) screws, so any casters with threaded stems within that diameter will work.
Where else can I find Floyd?
We sell exclusively through our website and don’t have any stockists domestically or internationally.
Is there anywhere I can go see the products in person?
At the moment, we do not have a comprehensive list on all of the public spaces where you can find Floyd. If you live in Detroit, you can go check out the Utility Set at Trinosophes in Eastern Market :)
Do you offer studio pickups for the Detroit area?
Unfortunately, we do not do any Studio pickups. Although we would love to meet you, we do not keep any inventory at our office.
My card was declined! Can you tell me what happened?
Due to the nature of online transactions, the errors we can see are very generic. Unfortunately, it could be a variety of factors. We recommend calling your card issuer to resolve this. Most likely, there is a hold placed on your account as part of their fraud prevention service. If you used a debit card, make sure there are sufficient funds in your account before proceeding. Make sure the correct billing address associated with your card was entered. If it is different than your shipping address, there is a checkbox that you can uncheck to reveal more address fields. Also, make sure all your card information was entered correctly. Did you get a new, or replacement, card recently? Even though the number remained the same, the expiration date and security code may have changed!
After you figure out what happened, please first empty your browser's cache before trying to checkout again.
I tried placing my order, but received a card error. Did my order go through by any chance?
Rest assured, if you see any card errors during the checkout process, no orders were processed and no charges were made to your account. Upon a successful checkout, you will see an order confirmation page and receive an order confirmation e-mail.
What is the $1.00 charge to my card account?
Once you enter your billing information, the $1.00 you see in your account is how our store communicates with your bank. Rest assured, the amount will be credited back to you.
I am having troubles with checking out. Can you manually process my order?
Sorry, we can not. To protect our customer's information, we require all transactions to be handled through our website.
Will my card be charged at checkout or time of shipment?
Your card will be charged at time of checkout. If product is in stock, it ships out within 1-2 business days. If product is coming back in stock, the estimated shipping window will be noted underneath the "Add to Cart" button on the product page by color/size variation. Once your product ships, you will receive your automatic tracking number(s) via email.
How quickly will my order ship?
Orders will ship in 1-2 business days after placing your order, unless otherwise noted on site. If product is coming back in stock, the estimated shipping window will be noted underneath the "Add to Cart" button on the product page by color/size variation. Once your product ships, you will receive your automatic tracking number(s) via email.
Can you expedite shipping?
No, we are not able to accommodate expedited shipping at this time.
Where do you ship for free?
We ship to the contiguous 48 states for free.
What about Hawaii, Alaska, or Puerto Rico?
Unfortunately, at this time, we treat Hawaii, Alaska, and Puerto Rico the same way we treat "international" orders. There is a flat international shipping rate of $70 USD for our furniture products which include the 16" Floyd Legs, 29.5" Floyd Legs, the Utility Set, the Bench Legs, the Coat Rack, and the Bed Framework. The flat international shipping rate for the Shelf and the Objects is $35 USD.
We are able to ship the complete Bed Frame to Hawaii and Alaska for a flat fee of $200 USD. We are not able to ship the complete Bed Frame to Puerto Rico at this time.
What are international shipping costs?
There is a flat international shipping rate of $70 USD for our furniture products which include the 16" Floyd Legs, 29.5" Floyd Legs, the Utility Set, the Bench Legs, the Coat Rack, and the Bed Framework. The flat international shipping rate for the Shelf and the Objects is $35 USD.
Why is there a shipping charge for every item internationally?
Each product set is packaged separately and therefore must ship separately, which means the flat shipping rate is per product.
How long will it take for my products to arrive?
Within the contiguous 48 states, your order should arrive a few days after it ships out. AK, HI, and Puerto Rico may take a few more days. When shipping internationally, it usually takes about 2 weeks after the ship date to arrive at your door.
Which carrier do you use to ship?
Domestically, we ship primarily with FedEx. Internationally, we ship USPS Priority International.
Will there be a customs fee? And, will I be responsible for that cost?
Yes, for international orders, there will likely be a customs fee when the product arrives to your home country. Unfortunately, we are not able to quote that specific cost as it varies considerably between countries.
Do you ship to FPO addresses?
What is your return policy?
Floyd was conceived to be a simpler way to buy furniture, so we want our returns to be simple too. If you’re not pleased with your Floyd purchase, just contact us at email@example.com within 60 days of receiving your order for a refund or replacement. Our goal is to make return shipping as painless as possible.
In order to receive your refund, we ask that your order be returned in its original packaging. We’ll send you a prepaid shipping label, and once the product is checked in to our warehouse, we’ll issue your refund**. After the return has reached our facility, please allow for 5-10 business days for the funds to be credited to your account. There will be a restocking fee (10% of the full item price) that will be deducted from your refund.
**Only purchases made from floyddetroit.com within the contiguous US qualify for free return shipping within 60 days of delivery.
What about HI, AK, Puerto Rico, or International returns?
Unfortunately, we're not able to offer paid return shipping for these orders. If you wish to return a Floyd product from HI, AK, Puerto Rico, or another country, please email firstname.lastname@example.org and we will help you through the process.
Return shipping costs depend on where you are shipping from and the product you are shipping back. Below are approximate ranges of cost for return shipping from these locations**:
_Legs: $80-100 USD
_Shelf: $50-60 USD
_Framework Only: $70-80 USD
**There are no customs fees for international returns.
Are gift cards refundable?
Gift Cards are nonrefundable. We hope you enjoy your Floyd gift!
Do you have an exchange policy?
We do not have a specified exchange policy, but you can certainly return one product and then purchase a different one!
Do the legs come with surface materials?
No, we currently do not sell the leg systems with a table top. Your creativity is required! We suggest checking out lumber mills, reclaimed wood warehouses, or antique stores for surface materials. Find resources close to you on our product pages!
What kinds of surface materials do people usually use?
Plywood found at a local or large lumber store, custom table tops, old doors, marble slabs, laminated wood, concrete — you name it and it has probably been used to make a Floyd Table. We do not recommend using glass or other brittle materials for a surface. The material properties of your surface material will determine the load capacity and stability of your table. For example, a piece of 0.5" (~1.27 cm) thick plywood should not span 8 feet (~243.8 cm).
Are there any surface materials that you don't recommend using?
We recommend avoiding the following surface materials:
_Medium-density fibreboard (MDF)
_Any surfaces that are warped
What should I say when I call up my local lumber mill?
First, you should have an idea of the dimensions of your project. This is very important for the end result. For instance, any wood surface two feet or wider should be at least an inch thick to prevent cupping, which is what happens when a thin piece of wood curls instead of laying flat. It is also important to note prices vary according to size and species.
If you are looking for a clean finish or an even base for staining or painting, you can ask them to sand it.
They can advise on what kind of wood is best for your purposes. For instance, Hard Maple is great for heavy-use tables, while species like American Cherry might be better suited for side tables. American Cherry has a softer grain, which makes them more prone to dents and scratches. Some types of wood we typically recommend are birch, maple, ash, or walnut. Plywood is typically cheaper than solid wood but just as strong if you are working with a budget.
The Floyd Platform Bed
How does the platform bed ship?
The bed ships in two FedEx Ground packages: one for the panels, and one for the framework (the metal supports). For your convenience. there is no signature required. Once the bed ships, you will receive two tracking codes (one for each package). The packages can occasionally arrive 1-2 business days apart; unfortunately, we have little control over why FedEx does this. So just keep an eye on your tracking!
What are the shipping lead times?
When the platform bed is in stock, it generally takes about 1-2 days to process from time of order until shipment. If the bed is on backorder, an estimated ship date will be noted on the platform bed product page, underneath the “Add to Cart” button.
Once the bed ships, it’s about 2-3 days to the East Coast; 4-5 days to the West. However, we always recommend keeping an eye on your tracking for the most up-to-date information!
What are the shipping weights and dimensions?
- Package #1:
17.5” x 13.0” x 6.5”
89.0” x 23.0” x 5.0”
- Package #1:
17.5” x 13.0” x 6.5”
89.0” x 23.0” x 6.8”
- Package #1:
17.5” x 13.0” x 6.5”
89.0” x 23.0” x 8.5”
What are the dimensions of the Platform Bed?
The Floyd Platform Bed is 7.5” (~19 cm) off the ground in all sizes with 6” (~15 cm) of clearance underneath. Each panel is 86” (~218 cm) long x 22” (~55.8 cm) wide x 1.5” (~3.8 cm) thick.
_The Twin Platform Bed is 86” (~218 cm) long x 45” (~114 cm) wide x 1.5” (~3.8 cm) thick.
_The Queen Platform Bed is 86” (~218 cm) long x 67” (~170 cm) wide x 1.5” (~3.8 cm) thick.
_The King Platform Bed is 86” (~218 cm) long x 89” (~226 cm) wide x 1.5” (~3.8 cm) thick.
Will a Full mattress work with a Floyd Platform Bed? Which size should I get?
While we don't make a Full Platform Bed, you can absolutely put a Full mattress on our Queen Platform Bed, and many customers do! With a Full mattress, there's just a bit more of the panels that show. A Full mattress will not work on our Twin Platform Bed.
Does the King Platform Bed work for a California King mattress?
Absolutely! The King Platform Bed assembled is 89” (~226 cm) wide, definitely big enough for a California King mattress.
What is the weight limit for the Platform Bed?
The conservative weight limit on the Floyd Platform Bed is 600 lbs (~272 kg).
How much does the Platform Bed weigh?
The Platform Bed system consists of panels and sets of metal supports depending on your mattress size. Each panel of the bed frame weighs ~25 lbs (~11.3 kg).
_A complete Twin Platform Bed: ~65 lbs (~29.5 kg)
_A complete Queen Platform Bed: ~93 lbs (~42.2 kg)
_A complete King Platform Bed: ~120 lbs (~58.5 kg)
What is the clearance from the floor to the bottom of the Platform Bed?
The Platform Bed is 7.5” (~19 cm) tall and the panels are 1.5” (~3.8 cm) thickness. That leaves 6” (~15 cm) of clearance from the floor to the bottom of the platform for storage underneath.
I want to expand my Platform Bed to the next size up. Can I buy extra supports and panels?
Yes! The bed is meant to be modular, so that’s exactly what we’re hoping you’ll do! Here are the following combinations you’ll need:
_Twin → Queen : 2 middle supports + 1 panel
_Twin → King: 4 middle supports + 2 panels
_Queen → King: 2 middle supports + 1 panel
Please e-mail us at email@example.com if this is something you’d like to explore!
Does the mattress slide around?
We don't have issues with the mattress sliding as the middle supports and your body weight create natural friction. Furthermore, the weight of most mattresses prevent sliding as well. If you want extra "support" against sliding, you could always put a rug mat between your mattress and the bed frame as well.
Can the mattress breathe on the Platform Bed?
Unless you live in an incredibly humid climate, mattress breathing should not be an issue. However, the gaps between the panels allow for the mattress to breathe.
Can I increase the height of my bed?
No, we do not recommend increasing the height of your bed. There is no way to do this without compromising the bed structurally.
Can I stain or refinish the panels?
We do not recommend staining or refinishing the panels. They are already UV sealed with a light clear coat.
What makes the panels different than just any piece of wood?
The panels are constructed with a honeycomb core, keeping them lightweight without compromising their strength or sturdiness.
Can I find the honeycomb panels at my local wood store?
No, this type of panel cannot be found at your local lumber yard. If you’d like to source your own panels, check out the Floyd Bed Framework.
Can I cut the panels?
No, they are not solid wood throughout. Cutting them will damage their structural integrity.
Is there any way to round the corners on the panels?
Unfortunately, we cannot round them. The corners on the panels have a slight radius.
Is the bed modular?
Yes! The bed is modular, which means you have a kit of parts that can be additive or subtractive. For example, if you have a Queen Platform Bed, you can easily make it into a Twin Platform Bed by removing one panel and two supports.
What do the color choices mean for the Platform Bed?
The color choices for the Platform Bed refers to the color of the steel supports. The panels are a birch wood, which is a light wood color.
Do you sell the Platform Bed internationally?
While we do not sell the Platform Bed (complete with the panels) outside the US, we do offer the Bed Framework internationally! The Bed Framework is the Platform Bed's metal supports, without the panels. You will have to source your own panels locally from a big hardware store or something a bit more custom (see Sourcing Your Own Panels section).
Are the panels treated?
The panels are finished with a light clear coat that is UV sealed.
Do the panels off-gas VOC’s?
The panels are produced to meet the highest government standards for VOC off-gassing. There is very very little off-gassing, if any at all.
Can the Platform Bed withstand intense action ;) ?
We know what you are thinking, and yes, the Platform Bed can perfectly withstand lots of action and will not make a sound.
What mattress & bedding would you recommend with the Floyd Bed Frame?
Is there a way to attach a headboard to the Platform Bed?
Yes! We make a Headboard that can be bundled and purchased with the Queen Platform Bed, or added on at a later date, and purchased separately. We only offer the Headboard in Queen size at this time. See “The Platform Bed Headboard” drawer in this FAQ for more information, and visit the Platform Bed product page to add the Headboard to your cart :)
If I add the Headboard to my order, how many packages will I receive?
The Platform Bed ships in 2 FedEx Ground packages: one for the panels, and another for the framework (the metal hardware). Adding the Headboard to your Queen Platform Bed order means you will receive 4 FedEx Ground packages: one for the panels, one for the framework, one for the headboard panel, and one for the headboard brackets.
- Package #1:
The Floyd Platform Bed Headboard
Can the Headboard be applied to any size of the Platform Bed?
At this time, we only make a headboard suited for a Queen Platform Bed. We look forward to offering it for the King in the future!
What are the measurements of the Headboard?
The Headboard Panel is 66 inches long by 18 inches wide and 1.5 inches thick. The Headboard is raised 6 inches from the top of the Platform Bed panels.
What is the total length and height of the Platform Bed + the Headboard?
If you set up the Headboard brackets 2" from the end of the panel (as recommended), the assembled Headboard adds about .5" to the total length to the Platform Bed, making the complete length 86.5". The complete Headboard assembly adds 24.5" to the height of the Platform Bed. From the floor to the top of the Headboard measures 31.5".
Is the headboard angled?
Yes, the Headboard is angled back slightly.
How does the Headboard ship?
The Headboard itself ships in 2 FedEx Ground packages: one for the headboard panel, and another for the headboard brackets. Adding the Headboard to your Platform Bed order will result in 4 FedEx Ground packages: one for the panels, one for the framework, one for the headboard panel, and one for the headboard brackets.
What are the shipping weights and dimensions for the Headboard?
The Headboard panel box is 73” long by 25” wide, and 2.5” thick, and weighs ~30 lbs. The Hardware box is 11” long by 10.75” wide and 4.5” tall, and weighs ~8 lbs.
How do I set up the Headboard with my Platform Bed?
Start by sliding the two brackets on to the panels, so they are 2 inches from the ends of the panels. Next, place the headboard panel into the brackets, making sure the ends of the headboard align with bed platform. Then just tighten the fasteners to secure the headboard panel in the brackets.
You can see the assembly video here.
Is The Headboard made from the same material as the Platform Bed Panels?
Yes. The Headboard is made with real birch wood, and constructed with a honeycomb core, keeping it lightweight without compromising its strength or sturdiness.
Is the Headboard treated?
The Headboard is finished with a light clear coat that is UV sealed.
Does the Headboard produce any off-gas VOC’s?
Like the Platform Bed panels, the Headboard is produced to meet the highest government standards for VOC off-gassing. There is very very little off-gassing, if any at all.
Can I stain or refinish the Headboard?
We do not recommend staining or refinishing the Headboard. It is already finished with a light clear coat that is UV sealed.
Can I cut the Headboard?
No, we don’t recommend cutting the Headboard, because is not solid wood throughout. Cutting it will damage its structural integrity.
Can I make my own Headboard?
We do not sell the Headboard hardware on its own at this time, nor do we have a great way to recommend making your own headboard. We created the Headboard as a direct response to customers asking for one :)
The Floyd Bed Framework
What is the Framework?
The Framework is everything you need to make a platform bed, except for the panels! The Framework allows you to source your own panels to make a customized platform bed.
How do I source my own panels?
Sourcing your own panels is easy! You can look up a local establishment that sells wood and give them a call with the dimensions you are looking for (see FAQ on Surface Materials)!
What dimensions should I look for?
If you would like to get panels that are the exact size as the panels we provide with the Platform Bed, you will need to get panels of wood (whichever type you desire, we use birch!) that are 86” (~218 cm) long x 22” (~55.8 cm) wide x 1.5” (~3.8 cm). Getting close to the 1.5" (~3.8 cm) thickness is quite important as that is the thickness needed for the metal supports to fit properly.
Note: you can use two 0.75” pieces of wood laminated (glued) together to get the 1.5” thickness. Similarly, outside of the U.S. you can use two 18mm pieces of wood to get the 36 mm thickness. This will still work just fine :)
Can I make the panels any size I want? How much can I vary these dimensions?
You can certainly make your panels any size you would like. For example, if you would like your panels to be flush with your mattress, you can source them based on the size of your mattress. Keep in mind that a Twin Bed Framework includes supports to hold (2) panels, a Queen Bed Framework includes supports to hold (3) panels, and a King Bed Framework includes supports to hold (4) panels.
I want to purchase the panels, can I do that?
If you previously bought the Bed Framework but now would like to purchase the panels, you most certainly can! Please email us at firstname.lastname@example.org.
If I source my own panels, how can I get them treated? Why should I treat the wood?
When sourcing your own panels, we recommend plywood and sealing it with a clear water-based polyurethane. This process gives the wood a more “finished” look and also helps avoid the possibility for mold.
Is there any danger to not having them treated or sealed?
The only possible danger of getting not sealing or curing your sourced panels is the potential for mold.
What is the clearance underneath the Bed Framework?
The Bed Framework is 7.5” (~19 cm) tall and the opening for the panels is 1.5” (~3.8 cm) thick. That leaves 6” (~15 cm) of clearance from the floor to the bottom of the platform for storage underneath.
What is the measurement of the Bed Framework "tab"?
The "tab" is the part of the Bed Framework that hooks over your panel and shows on the surface. The "tab" portion is 2" (~5cm) long x 2" wide.
The Floyd Utility Set
What is the maximum weight the table can hold?
The maximum weight we recommend for the Utility Set is 125 lbs (~56 kg), including the surface. However, it greatly depends on the material you are using as the table top.
Can I customize the color of the straps?
Straps for the Utility Set cannot be customized. The Black Utility Set comes with Black straps; the White Utility set comes with Gray straps.
What should the thickness of surface be for the Utility Set?
The minimum thickness for a surface is 1.5” (~3.8 cm) and the maximum thickness for the Utility Set surface is 1 ⅞" (~4.7 cm). A 2" (~5 cm) surface will be too thick.
What is the maximum size for a table surface?
The maximum table surface size is 8' x 4' (~243.8 cm x ~121.9 cm) with a maximum diagonal of 9' (~274.3 cm).
What are the dimensions of the Utility Set?
The Utility Set is 29.5” (~74.9 cm) tall. The corner piece that hugs the corner of your surface material will take up a 2” x 2” (~5 cm x ~5 cm) square on top of the surface material. The depth of the mouth of the leg is 2” (~5 cm).
How much does the Utility Set weigh?
The Utility Set includes (4) legs. The entire set weighs 16 lbs (~7.26 kg).
Does the Utility Set work for round surfaces?
The Utility Set cannot be used with round surfaces. It is designed to hug the corners of a rectangular surface.
The Floyd Leg - 16"
What is the recommended use for the 16” Floyd Legs?
The 16" Floyd Legs is perfect for light to medium-use surfaces, such as a coffee or bedside table. We do not recommend using them to create a bench. In other words, please do not sit on them!
What is the weight limit for the 16” Floyd Legs?
For the 16" Floyd Legs, the maximum weight we recommend for both surface material and anything resting on top of the table is a total of 75 lbs (~34 kg).
What is the maximum size for a table surface?
The diagonal of your surface should not exceed 56" (142 cm).
What is the minimum and maximum thickness for a surface material?
The minimum thickness we recommend for a surface material is 1.5” (~3.8 cm). The maximum thickness for the Floyd Leg - 16" surface is 1 ⅞" (~4.7 cm). A 2" (~5 cm) surface will be too thick.
What are the dimensions of the 16” Floyd Legs?
The 16” Floyd Legs are 16” (~40.6 cm) tall, 2” (~5 cm) wide. The tab on the top of the legs is 2” x 2” (~5 cm x ~5 cm).
How much do the 16” Floyd Legs weigh?
The 16" Floyd Legs includes (4) legs. The entire set weighs 8 lbs (~3.63 kg).
Do the 16” Floyd Legs work on round surfaces?
Yes, the 16” Floyd Legs can work with round surfaces. The leg will not sit flush against the round surface, but you can certainly use them to make a round coffee or bedside table!
The Floyd Shelf
What is the weight limit on a shelf made from the Floyd Shelf?
The maximum weight we recommend for the Floyd Shelf is 50 lbs (~22.6 kg). However, it greatly depends on the surface material as well as the wall material.
What is the minimum and maximum thickness for a surface material?
The minimum thickness for the Floyd Shelf surface is 1.5” (~3.8 cm) and the maximum thickness is 1 ⅝" (~4.12 cm). A 2" (~5 cm) surface will be too thick. Keep in mind the thickness of your material when determining the width and depth of your shelf!
What are the dimensions of the shelf brackets?
The shelf brackets are 5.5” (~13.9 cm) deep, 7 ¾” (~19.6 cm) tall, and 2” (~5 cm) wide at the base of each bracket and 1 ¾” (~4.4 cm) wide at the top of the bracket.
How much does the Floyd Shelf set weigh?
The Floyd Shelf includes (2) shelf brackets. The entire set weighs 4 lbs (~1.81 kg).
What is the maximum size shelf made from The Floyd Shelf?
We recommend your shelf be no deeper than 12” (~30.4 cm) and no wider than 56” (~142.2 cm).
How do you attach the shelves to the wall?
There are many ways to install depending on the circumstance. The shelf comes with (4) stainless steel phillips head screws and wall anchors (if necessary). Please keep in mind that different walls require different wall hardware. How much weight the shelf can hold will depend on the wall material and hardware. If installing in studs, you do not need the wall anchors, but if you are installing in drywall you will need the wall anchors. Contact us or your local hardware store if you are not certain about what to use!
Using the Straps
How do I use the ratchet straps?
After setting up the straps, open the ratchet until it stops (3 clicks). Feed the strap through the slot in the middle of the ratchet, from the back to the front. Pull the strap all the way through, then crank the ratchet back & forth until the strap is tight.
My strap is too long. What do I do?
If you have excess strap length after setting up your table or bed, you can wrap it around the straps or cut it off with scissors.
How do I release the ratchet?
To release the straps, hold down the release bar; the springed bar on longer side of the ratchet, and open the ratchet all the way until it stops. Pull the strap down and away from the ratchet until it loosens.
My order arrived damaged, what do I do?
Oh no! That wasn’t supposed to happen and we are incredibly sorry. Please reach out to email@example.com and we will be sure to take care of it right away.
I lost a fastener disk. Can I get another one from Floyd?
Yes, of course! Please reach out to firstname.lastname@example.org and we will be sure to take care of it right away.
One of my Floyd Legs is broken. Can I get a replacement?
Yes, absolutely! Please reach out to email@example.com and we will be sure to take care of it right away.
UPS is saying my package is delivered but I do not have my package. What do I do?
We will help you track your package down! Please reach out to firstname.lastname@example.org and we will be sure to take care of it right away.
I would like a new set of straps. How do I go about doing that?
If your straps are damaged, we are happy to replace them. If you would like to purchase an extra set of straps (perhaps a different color!) we are happy to make that happen. Just reach out to us at email@example.com.
Do you sell products for wholesale?
At this time, we do not offer our products for wholesale.
Do you have trade discounts?
We do not have any trade-specific discounts.
Do you give discounts if I have a bulk order?
Yes, we have discounts for bulk orders! If you are interested in ordering 10+ products from Floyd, reach out to us at firstname.lastname@example.org for pricing.
What is your lead time on bulk orders?
It would be great if you could give is at least a 1-month notice on orders under 30 units. For orders over 30 units, a 2-month lead time would be preferred.